Return to Store (BORIS - Buy Online, Return In Store)
Enables customers to return online purchases at physical store locations with streamlined processing, instant refunds, and intelligent inventory disposition.
Why This Matters
What It Is
Enables customers to return online purchases at physical store locations with streamlined processing, instant refunds, and intelligent inventory disposition.
Business Value
Low-effort, high-value actions to achieve early results
- Digital return authorization with QR codes
- Instant refund processing for returns within policy
- Return fraud detection for high-risk returns
Maturity Assessment
Is This Right for You?
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across multiple industries
- • Traditional and agentic approaches are similar
- • Moderate expected business value
You might benefit from Return to Store (BORIS - Buy Online, Return In Store) if:
- You want to modernize this capability
- You see value in AI-powered automation
Functions (2)
Core Function for Return to Store (BORIS - Buy Online
Automated core function function supporting Return to Store (BORIS - Buy Online, Return In Store). Part of the Return to Store (BORIS - Buy Online, Return In Store) capability.
Return Fraud & Receipt Validation
Receipt OCR validation with ML fraud detection achieving <1% fraud versus 3-5% manual with 70-85% return fraud reduction and instant validation.
What to Do Next
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