Back to Return to Store (BORIS - Buy Online, Return In Store) View Capability Diagrams

Core Function for Return to Store (BORIS - Buy Online

Automated core function function supporting Return to Store (BORIS - Buy Online, Return In Store). Part of the Return to Store (BORIS - Buy Online, Return In Store) capability.

Business Outcome

time reduction in processing returns

Complexity:

Medium

Time to Value:

3-6 months

Why This Matters

What It Is

Automated core function function supporting Return to Store (BORIS - Buy Online, Return In Store). Part of the Return to Store (BORIS - Buy Online, Return In Store) capability.

Current State

(Traditional)

Customer initiates a return request online through the retailer's website or app.
The system verifies the purchase details and eligibility for return.
Customer receives a return authorization (RA) number and instructions via email.
Customer prepares the item for return, including packaging and labeling.
Customer visits the store location and presents the RA number at the returns desk.
Store associate verifies the RA number and inspects the returned item.
If approved, the store processes the return in the system, updating inventory and initiating a refund or exchange.
Customer receives confirmation of the return and refund via email.

Characteristics

• E-commerce platform (e.g., Shopify, Magento)
• ERP system (e.g., SAP, Oracle)
• Email communication tools
• Inventory management systems
• Return management software (e.g., Happy Returns, Returnly)

Pain Points

⚠ Manual data entry is time-consuming
⚠ Process is error-prone
⚠ Limited visibility into process status
⚠ Dependence on physical store locations for returns
⚠ Potential for increased return fraud
⚠ Difficulty in tracking return trends and analytics
⚠ Limited integration between online and offline systems

Future State

(Agentic)

Customer initiates a return request online.
Return Eligibility Verifier checks eligibility and issues RA number.
Customer receives RA number and instructions via email from Customer Communication Agent.
Customer prepares the item for return.
Customer visits the store and presents RA number.
In-Store Return Assistant verifies RA number and inspects the item.
If approved, the return is processed in the system, updating inventory and initiating a refund.
Customer receives confirmation of the return and refund via email.

Characteristics

• System data
• Historical data

Benefits

✓ Reduces time for Core Function for Return to Store (BORIS - Buy Online
✓ Improves accuracy
✓ Enables automation

Is This Right for You?

50% match

This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.

Why this score:

• Applicable across multiple industries
• Moderate expected business value
• Time to value: 3-6 months
• (Score based on general applicability - set preferences for personalized matching)

You might benefit from Core Function for Return to Store (BORIS - Buy Online if:

You're experiencing: Manual data entry is time-consuming
You're experiencing: Process is error-prone
You're experiencing: Limited visibility into process status

This may not be right for you if:

Requires human oversight for critical decision points - not fully autonomous

Parent Capability

Return to Store (BORIS - Buy Online, Return In Store)

Enables customers to return online purchases at physical store locations with streamlined processing, instant refunds, and intelligent inventory disposition.