Return to Store (BORIS - Buy Online, Return In Store) for Travel
Travel
6-12 months
4 phases
Step-by-step transformation guide for implementing Return to Store (BORIS - Buy Online, Return In Store) in Travel organizations.
Why This Matters
What It Is
Step-by-step transformation guide for implementing Return to Store (BORIS - Buy Online, Return In Store) in Travel organizations.
Is This Right for You?
52% match
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across related industries
- • 6-12 months structured implementation timeline
- • High expected business impact with clear success metrics
- • 4-phase structured approach with clear milestones
You might benefit from Return to Store (BORIS - Buy Online, Return In Store) for Travel if:
- You need: Order management system integration
- You need: Payment gateway for instant refunds
- You need: POS system with returns module
- You want to achieve: Overall successful implementation of BORIS
- You want to achieve: Increased customer retention and satisfaction
This may not be right for you if:
- Watch out for: Supplier integration delays due to limited API capabilities
- Watch out for: Regulatory compliance issues across jurisdictions
- Watch out for: Inadequate staff training leading to operational inefficiencies
- Long implementation timeline - requires sustained commitment
What to Do Next
Start Implementation
Add this playbook to your workspace
Implementation Phases
1
Foundation & Assessment
8 weeks
Activities
- Conduct comprehensive current-state analysis of travel retail operations
- Map existing return processes across all travel channels
- Evaluate order management system's ability to handle travel-specific data
- Document cancellation policy variations by supplier and geography
Deliverables
- Current-state process documentation with pain points identified
- Technology gap analysis report with prioritized remediation items
- Governance charter and RACI matrix
Success Criteria
- Completion of current-state assessment
- Identification of technology gaps
2
Pilot Program Design & Supplier Enablement
12 weeks
Activities
- Select pilot locations and key suppliers for integration
- Conduct technical discovery sessions with selected suppliers
- Build cancellation policy interpreter for pilot suppliers
- Create travel-specific return processing training materials
Deliverables
- Pilot program charter with scope and success criteria
- Supplier partnership agreements and technical integration specifications
- Customer communication materials
Success Criteria
- Successful establishment of supplier partnerships
- Completion of pilot program design
3
Pilot Execution & Optimization
16 weeks
Activities
- Deploy BORIS capability to pilot locations
- Monitor transaction volumes and success rates
- Analyze pilot transaction data to identify bottlenecks
- Conduct regular sync meetings with pilot suppliers
Deliverables
- Weekly pilot performance reports with key metrics
- Process optimization recommendations
- Pilot final report with ROI analysis
Success Criteria
- Achievement of defined pilot success criteria
- Positive customer satisfaction metrics
4
Technology Hardening & Scale Preparation
16 weeks
Activities
- Conduct security audit of BORIS systems
- Expand integrations to full supplier base
- Develop comprehensive training program for all retail locations
- Implement monitoring and alerting for system health
Deliverables
- Hardened technology infrastructure documentation
- Supplier performance dashboard for ongoing monitoring
- Operational playbooks and standard operating procedures
Success Criteria
- Successful completion of technology hardening
- Readiness of organization for full rollout
Prerequisites
- • Order management system integration
- • Payment gateway for instant refunds
- • POS system with returns module
- • Return policy engine
- • Inventory management system integration
- • Integration with travel industry regulatory bodies
Key Metrics
- • Customer satisfaction score
- • Return processing time
- • Rate of successful returns
Success Criteria
- Overall successful implementation of BORIS
- Increased customer retention and satisfaction
Common Pitfalls
- • Supplier integration delays due to limited API capabilities
- • Regulatory compliance issues across jurisdictions
- • Inadequate staff training leading to operational inefficiencies
ROI Benchmarks
Roi Percentage
25th percentile: 30
%
50th percentile (median): 50
%
75th percentile: 70
%
Sample size: 25