Subscription Billing & Recurring Payments for Hospitality
Hospitality
3-4 months
5 phases
Step-by-step transformation guide for implementing Subscription Billing & Recurring Payments in Hospitality organizations.
Why This Matters
What It Is
Step-by-step transformation guide for implementing Subscription Billing & Recurring Payments in Hospitality organizations.
Is This Right for You?
58% match
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across related industries
- • 3-4 months structured implementation timeline
- • High expected business impact with clear success metrics
- • 5-phase structured approach with clear milestones
You might benefit from Subscription Billing & Recurring Payments for Hospitality if:
- You need: Subscription billing platform (e.g., Stripe Billing, Chargebee)
- You need: Payment gateway integration with card updater service
- You need: Usage tracking infrastructure for consumption-based pricing
- You want to achieve: Achieve target metrics for MRR growth and churn rate
- You want to achieve: Successful implementation of self-service portal
This may not be right for you if:
- Watch out for: Complex billing logic for usage-based pricing
- Watch out for: Integration bottlenecks with legacy systems
- Watch out for: Customer resistance to recurring payments
What to Do Next
Start Implementation
Add this playbook to your workspace
Implementation Phases
1
Discovery & Strategy
4-6 weeks
Activities
- Assess current billing infrastructure and pain points
- Define subscription models (e.g., monthly stays, loyalty tiers)
- Engage stakeholders (finance, operations, IT, customer service)
- Review industry association guidelines (AHLA, HTNG)
- Select subscription billing platform (e.g., Stripe Billing, Chargebee)
Deliverables
- Current state assessment report
- Defined subscription model documentation
- Stakeholder engagement summary
- Selected billing platform
Success Criteria
- Completion of stakeholder engagement
- Approval of subscription model
- Selection of billing platform
2
Platform Selection & Integration
6-8 weeks
Activities
- Evaluate vendor capabilities (usage-based pricing, dunning)
- Integrate payment gateway with card updater service
- Connect CRM, PMS, and analytics systems
- Establish data governance and compliance (PCI, GDPR)
- Define subscription lifecycle rules (trial, upgrade, downgrade)
Deliverables
- Vendor evaluation report
- Integrated payment gateway
- Connected systems documentation
- Compliance checklist
- Defined lifecycle rules
Success Criteria
- Successful integration of payment gateway
- Compliance with data governance standards
- Defined and documented subscription lifecycle rules
3
Process Automation & Testing
6-8 weeks
Activities
- Configure automated billing schedules and pro-ration logic
- Implement intelligent dunning workflows
- Build customer self-service portal
- Test end-to-end subscription lifecycle
- Conduct UAT with internal teams and select customers
Deliverables
- Automated billing configuration
- Dunning workflow documentation
- Customer self-service portal
- UAT report
Success Criteria
- Successful completion of UAT
- Operational automated billing process
- Functioning self-service portal
4
Go-Live & Optimization
4-6 weeks
Activities
- Launch subscription service to a pilot group
- Monitor failed payment recovery rates and churn
- Optimize dunning strategies and communication templates
- Generate monthly reports
- Iterate based on analytics and customer insights
Deliverables
- Pilot launch report
- Monitoring dashboard
- Optimized dunning strategies
- Monthly report on KPIs
Success Criteria
- Achieve target failed payment recovery rate
- Positive customer feedback from pilot group
- Improvement in churn rate
5
Scale & Continuous Improvement
Ongoing
Activities
- Expand subscription offerings
- Integrate with loyalty programs and partner networks
- Enhance personalization and upsell opportunities
- Regularly review KPIs and adjust pricing/lifecycle rules
- Stay updated on industry trends and best practices
Deliverables
- Expanded subscription offerings
- Integration documentation
- Personalization strategy
- KPI review reports
Success Criteria
- Successful integration with loyalty programs
- Increased customer engagement
- Regular updates to subscription offerings based on trends
Prerequisites
- • Subscription billing platform (e.g., Stripe Billing, Chargebee)
- • Payment gateway integration with card updater service
- • Usage tracking infrastructure for consumption-based pricing
- • Customer portal for self-service management
- • Defined subscription lifecycle rules and policies
- • Compliance with local and international regulations
Key Metrics
- • Failed Payment Recovery Rate
- • Monthly Recurring Revenue (MRR) Growth
- • Customer Lifetime Value (LTV)
- • Churn Rate
- • Self-Service Portal Adoption
Success Criteria
- Achieve target metrics for MRR growth and churn rate
- Successful implementation of self-service portal
- High failed payment recovery rate
Common Pitfalls
- • Complex billing logic for usage-based pricing
- • Integration bottlenecks with legacy systems
- • Customer resistance to recurring payments
- • Regulatory compliance challenges
- • Operational friction in handling failed payments