BOPIS (Buy Online, Pick-up In Store) for Grocery
Grocery
3-6 months
5 phases
Step-by-step transformation guide for implementing BOPIS (Buy Online, Pick-up In Store) in Grocery organizations.
Why This Matters
What It Is
Step-by-step transformation guide for implementing BOPIS (Buy Online, Pick-up In Store) in Grocery organizations.
Is This Right for You?
58% match
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across related industries
- • 3-6 months structured implementation timeline
- • High expected business impact with clear success metrics
- • 5-phase structured approach with clear milestones
You might benefit from BOPIS (Buy Online, Pick-up In Store) for Grocery if:
- You need: Real-time inventory system with reservation capability
- You need: Order Management System (OMS) with store fulfillment logic
- You need: Mobile app or SMS/email notification system for customers and staff
- You want to achieve: Achieve order fulfillment time of less than 2 hours
- You want to achieve: Maintain order accuracy above 98%
This may not be right for you if:
- Watch out for: Inventory inaccuracies leading to order cancellations
- Watch out for: Staffing shortages during peak order times
- Watch out for: Inadequate pickup space causing congestion
What to Do Next
Start Implementation
Add this playbook to your workspace
Implementation Phases
1
Assessment & Planning
4-6 weeks
Activities
- Conduct current-state audit of inventory, OMS, POS, and fulfillment workflows
- Define BOPIS-eligible SKUs focusing on top 20% of sellers
- Identify store readiness including space, staffing, and logistics
- Engage cross-functional teams including IT, operations, and store managers
- Select technology partners for OMS, POS, and mobile apps
Deliverables
- Current state assessment report
- List of BOPIS-eligible SKUs
- Technology partner selection
- Store readiness evaluation
Success Criteria
- Completion of current state audit
- Identification of top 20% SKUs
- Engagement of cross-functional teams
2
Technology Enablement
6-8 weeks
Activities
- Integrate OMS, POS, and inventory systems for real-time synchronization
- Implement inventory reservation and safety stock logic
- Configure e-commerce platform for BOPIS option
- Deploy staff task management app for order picking
- Set up customer notification system via SMS/email/push
Deliverables
- Integrated technology systems
- Configured e-commerce platform
- Deployed staff task management app
- Operational customer notification system
Success Criteria
- Successful integration of systems
- Operational BOPIS option on e-commerce platform
- Deployment of staff task management app
3
Process Optimization & Staff Training
4-6 weeks
Activities
- Standardize order picking, packing, and storage workflows
- Designate BOPIS pickup area in-store or curbside
- Develop SOPs for order verification and ID checks
- Train store staff on BOPIS processes and technology
- Pilot BOPIS in 2-3 stores
Deliverables
- Standardized operational procedures
- Designated BOPIS pickup area
- Trained staff on BOPIS processes
- Pilot program results
Success Criteria
- Completion of staff training
- Successful pilot implementation
- Standardized workflows established
4
Launch & Scale
8-12 weeks
Activities
- Roll out BOPIS to all target stores
- Monitor order fulfillment and inventory accuracy
- Optimize SKU eligibility and fulfillment speed
- Expand to curbside and locker options if applicable
- Scale operations based on performance and demand
Deliverables
- BOPIS operational in all target stores
- Performance monitoring reports
- Expanded fulfillment options
- Scaled operations based on demand
Success Criteria
- Successful rollout to all stores
- Achievement of inventory accuracy targets
- Customer satisfaction metrics met
5
Continuous Improvement
Ongoing
Activities
- Collect and analyze customer and staff feedback
- Refine workflows and technology integrations
- Expand BOPIS-eligible SKUs and fulfillment options
- Implement AI-driven demand forecasting
- Regularly review KPIs and adapt strategy
Deliverables
- Feedback analysis reports
- Refined operational workflows
- Expanded SKU list
- Updated strategy based on KPIs
Success Criteria
- Increased customer satisfaction scores
- Improved operational efficiency metrics
- Successful implementation of AI forecasting
Prerequisites
- • Real-time inventory system with reservation capability
- • Order Management System (OMS) with store fulfillment logic
- • Mobile app or SMS/email notification system for customers and staff
- • Store task management system for order picking and fulfillment
- • Dedicated BOPIS pickup area (in-store or curbside)
- • Staff training program for BOPIS workflows and technology
Key Metrics
- • Order fulfillment time
- • Order accuracy
- • Customer satisfaction (CSAT)
- • Inventory accuracy
- • Staff productivity
Success Criteria
- Achieve order fulfillment time of less than 2 hours
- Maintain order accuracy above 98%
- Ensure customer satisfaction (CSAT) exceeds 90%
Common Pitfalls
- • Inventory inaccuracies leading to order cancellations
- • Staffing shortages during peak order times
- • Inadequate pickup space causing congestion
- • Poor customer communication regarding pickup instructions
ROI Benchmarks
Roi Percentage
25th percentile: 25
%
50th percentile (median): 30
%
75th percentile: 50
%
Sample size: 37