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Real-Time Disruption Management

Proactive monitoring and automatic rebooking for flight delays and cancellations reducing traveler stress and downtime by 70-85% through instant alternative arrangements.

Business Outcome

time reduction in disruption resolution (from 15-30 minutes to 7-15 minutes).

Complexity:

Medium

Time to Value:

3-6 months

Why This Matters

What It Is

Proactive monitoring and automatic rebooking for flight delays and cancellations reducing traveler stress and downtime by 70-85% through instant alternative arrangements.

Current State

(Traditional)

1. Flight delayed or cancelled - customer learns via airport monitor or gate agent. 2. Customer stands in 60-90 minute rebooking line at airport. 3. Agent manually searches for alternatives on overloaded system during irregular ops. 4. Customer may miss connections, hotel reservations, important meetings. 5. Customer must separately rebook hotel, car rental, missed activities.

Characteristics

• 15below Disruption Management Software
• INFORM Operational Decision Support Software
• Amadeus Reservation System
• Sabre Reservation System
• CRM Systems
• Automated Notification Systems
• Excel (for manual coordination)

Pain Points

⚠ Complexity in managing large-scale disruptions with numerous affected passengers.
⚠ Limited staff availability and rigid shift patterns complicating rapid response.
⚠ Delays in personalized communication leading to customer frustration.
⚠ Integration issues between disparate systems causing data silos.
⚠ Reliance on manual processes increasing response times and errors.
⚠ Inconsistent information due to lack of full system integration.
⚠ Manual workflows and outdated tools slowing down the disruption management process.
⚠ Variable operational costs and customer compensation expenses during disruptions.

Future State

(Agentic)

1. Disruption Monitoring Agent tracks real-time flight status, weather, airline operations data. 2. Alert Agent detects delay/cancellation and immediately notifies customer via push, SMS, email (30-60 min before airline announcement). 3. Automatic Rebooking Agent finds best alternative flights, presents options in app with one-tap acceptance. 4. Downstream Coordination Agent auto-adjusts hotel, car rental, activity bookings to new schedule. 5. Compensation Agent proactively offers meal vouchers, lounge access, hotel for overnight delays per policy.

Characteristics

• Real-time flight status and delay predictions
• Weather data and airport conditions
• Airline schedule changes and cancellations
• Customer itinerary and bookings
• Alternative flight Inventory Management and pricing
• Hotel and car rental reservations
• Airline compensation and service recovery policies
• Customer loyalty status and preferences

Benefits

✓ 70-85% stress reduction through proactive management
✓ 30-60 min advance notice vs at-airport surprise
✓ 5-10 min rebooking vs 60-90 min agent lines
✓ Automatic coordination of hotel, car, activities
✓ Proactive compensation improves satisfaction 40-60%
✓ Customer loyalty retention during disruptions

Is This Right for You?

50% match

This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.

Why this score:

• Applicable across multiple industries
• Moderate expected business value
• Time to value: 3-6 months
• (Score based on general applicability - set preferences for personalized matching)

You might benefit from Real-Time Disruption Management if:

You're experiencing: Complexity in managing large-scale disruptions with numerous affected passengers.
You're experiencing: Limited staff availability and rigid shift patterns complicating rapid response.
You're experiencing: Delays in personalized communication leading to customer frustration.