Payment & Ticketing
Instant ticketing with multi-payment methods and automated ticket delivery reducing payment failures by 60-70% and enabling instant confirmation.
Why This Matters
What It Is
Instant ticketing with multi-payment methods and automated ticket delivery reducing payment failures by 60-70% and enabling instant confirmation.
Current State vs Future State Comparison
Current State
(Traditional)1. Customer enters credit card details manually at checkout. 2. Payment Gateway processes charge, 8-12% fail due to fraud blocks, expired cards, insufficient funds. 3. Ticketing batch runs every 2-4 hours - customer waits for confirmation. 4. E-tickets emailed 30-90 minutes after payment. 5. Failed payments require customer to restart entire booking process.
Characteristics
- • Global Distribution Systems (GDS)
- • Payment Gateways (e.g., Stripe, PayPal, Adyen)
- • Enterprise Resource Planning (ERP) Systems
- • Customer Relationship Management (CRM) Systems
- • Email Automation Tools
- • Workflow Automation Tools (e.g., Gravity Forms)
Pain Points
- ⚠ Payment Delays and Complexity: Manual payment methods can slow down the process.
- ⚠ Fraud Risk: Card-not-present transactions increase the risk of fraud.
- ⚠ Integration Challenges: Coordinating payment data across multiple systems can lead to errors.
- ⚠ Customer Experience: Non-seamless payment processes can reduce conversion rates.
- ⚠ Ticketing Delays: Delayed ticketing workflows complicate seat guarantees.
- ⚠ Reliance on Manual Methods: Smaller operators may use slow and error-prone manual payment methods.
- ⚠ High Transaction Fees: Card payments incur higher fees compared to bank transfers.
- ⚠ Limited Automation: Not all agencies utilize workflow automation, leading to inefficiencies.
- ⚠ Complexity of Multi-Carrier Ticketing: Interlining can complicate ticketing processes.
Future State
(Agentic)1. Payment Orchestration Agent offers 8-12 payment methods: credit cards, digital wallets, BNPL, rewards points, corporate cards. 2. Fraud Detection Agent performs real-time scoring, approves 95%+ legitimate transactions instantly.
- Payment Retry Agent auto-retries failed payments with intelligent fallback (try secondary card, suggest alternative method).
- Instant Ticketing Agent issues e-ticket within seconds of payment approval.
- Multi-Channel Delivery Agent sends ticket via email, SMS, mobile app push, and wallet (Apple/Google).
Characteristics
- • Multiple Payment Gateway integrations
- • Real-time fraud scoring models
- • Customer payment history and risk profile
- • Airline ticketing APIs (NDC/GDS)
- • Digital wallet integrations (Apple Pay, Google Pay)
- • BNPL provider APIs (Affirm, Klarna)
- • Corporate payment and expense systems
- • Loyalty points balance and redemption rules
Benefits
- ✓ 3-4% payment failure vs 8-12% (60-70% reduction)
- ✓ Instant ticketing (<30 sec) vs 30-90 min batch
- ✓ 8-12 payment methods vs 1-2 traditional
- ✓ Auto-retry recovers 40-50% of failed payments
- ✓ Real-time fraud detection approves 95%+ instantly
- ✓ Multi-channel ticket delivery prevents lost confirmations
Is This Right for You?
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across multiple industries
- • Moderate expected business value
- • Time to value: 3-6 months
- • (Score based on general applicability - set preferences for personalized matching)
You might benefit from Payment & Ticketing if:
- You're experiencing: Payment Delays and Complexity: Manual payment methods can slow down the process.
- You're experiencing: Fraud Risk: Card-not-present transactions increase the risk of fraud.
- You're experiencing: Integration Challenges: Coordinating payment data across multiple systems can lead to errors.
This may not be right for you if:
- Requires human oversight for critical decision points - not fully autonomous
Parent Capability
Payment Orchestration
Optimizes payment processing across multiple gateways with intelligent routing, automatic failover, and cost optimization.
What to Do Next
Related Functions
Metadata
- Function ID
- function-payment-ticketing