Alternative Options & Rebooking
Intelligent multi-carrier and multi-modal alternative search during disruptions with instant rebooking reducing stranded time by 50-70% through comprehensive options.
Why This Matters
What It Is
Intelligent multi-carrier and multi-modal alternative search during disruptions with instant rebooking reducing stranded time by 50-70% through comprehensive options.
Current State vs Future State Comparison
Current State
(Traditional)1. Flight cancelled - agent only searches same airline for alternatives. 2. Same-airline options may be 12-24 hours away due to limited Inventory Management. 3. Customer not offered alternatives on partner airlines or other carriers. 4. Ground transportation alternatives (train, bus) not considered. 5. Customer left to manually research and book alternatives at own expense.
Characteristics
- • Central Reservation System (CRS)
- • Global Distribution System (GDS)
- • Corporate Travel Management Software
- • Customer Relationship Management (CRM) Systems
- • Email and Spreadsheets for manual tracking
Pain Points
- ⚠ Availability and pricing volatility leading to potential fare changes.
- ⚠ Complexity of airline policies and fee structures causing confusion.
- ⚠ Coordination challenges with multi-segment itineraries.
- ⚠ Time sensitivity during peak travel disruption periods.
- ⚠ Fragmentation of information across multiple sources.
- ⚠ Manual intervention required for complex rebooking scenarios.
- ⚠ Potential for errors due to conflicting airline policies.
Future State
(Agentic)1. Alternative Search Agent simultaneously searches: same airline, partner airlines, alliance carriers, competing airlines with interline agreements. 2. Multi-Modal Agent evaluates ground options: high-speed rail, bus, car rental for sub-400 mile trips. 3. Optimization Engine ranks options by: arrival time, cost, travel comfort, customer preference (fastest vs cheapest). 4. Agent presents top 3-5 alternatives with clear comparison and one-tap booking. 5. Interline Booking Agent handles cross-carrier rebooking, luggage transfer, ticket reissue.
Characteristics
- • Multi-carrier flight Inventory Management (GDS, NDC)
- • Partner and alliance airline schedules
- • Interline and codeshare agreements
- • High-speed rail schedules and availability
- • Bus and ground transportation options
- • Real-time pricing across all options
- • Customer preferences (fastest vs cheapest vs comfort)
- • Loyalty System reciprocity and benefits
Benefits
- ✓ 50-70% reduction in stranded time (4-8 hours vs 12-24 hours)
- ✓ 5-10 carrier options vs single airline
- ✓ Multi-modal alternatives (flight, rail, car) for flexibility
- ✓ Optimized by customer priority (time vs cost)
- ✓ Seamless interline booking and luggage handling
- ✓ Higher satisfaction through comprehensive options
Is This Right for You?
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across multiple industries
- • Moderate expected business value
- • Time to value: 3-6 months
- • (Score based on general applicability - set preferences for personalized matching)
You might benefit from Alternative Options & Rebooking if:
- You're experiencing: Availability and pricing volatility leading to potential fare changes.
- You're experiencing: Complexity of airline policies and fee structures causing confusion.
- You're experiencing: Coordination challenges with multi-segment itineraries.
This may not be right for you if:
- Requires human oversight for critical decision points - not fully autonomous
Parent Capability
Travel Booking & Reservation Management
AI-powered booking platform with intelligent search, dynamic packaging, and personalized recommendations achieving 30-50% improvement in conversion rates.
What to Do Next
Related Functions
Metadata
- Function ID
- function-alternative-options-rebooking