Digital Check-Out & Express Departure
Automated checkout system enabling instant departure via mobile app with electronic receipt delivery, final billing review, and post-stay engagement
Business Outcome
time reduction in checkout process (from 5-10 minutes to 3-5 minutes).
Complexity:
MediumTime to Value:
3-6 monthsWhy This Matters
What It Is
Automated checkout system enabling instant departure via mobile app with electronic receipt delivery, final billing review, and post-stay engagement
Current State vs Future State Comparison
Current State
(Traditional)- Guest initiates checkout via mobile app or kiosk.
- System retrieves guest's billing information and displays final charges.
- Guest reviews charges and can modify any additional services (e.g., mini-bar, room service).
- Guest confirms checkout and payment method.
- System processes payment and generates an electronic receipt.
- Receipt is sent to guest's email or mobile app.
- Guest receives a notification confirming successful checkout.
- Post-stay engagement is initiated, including feedback requests and promotional offers for future stays.
Characteristics
- • Mobile App
- • Property Management System (PMS)
- • Payment Processing System
- • Email System
- • Customer Relationship Management (CRM) Software
Pain Points
- ⚠ Manual data entry is time-consuming
- ⚠ Process is error-prone
- ⚠ Limited visibility into process status
- ⚠ Not all guests are comfortable using mobile technology, leading to reliance on traditional checkout methods.
- ⚠ Potential for increased fraud risk with mobile payments.
Future State
(Agentic)- Guest initiates checkout via mobile app or kiosk.
- Orchestrator triggers Billing Agent to retrieve guest's billing information.
- Billing Agent calculates final charges and sends them to the orchestrator.
- Orchestrator presents charges to the guest for review.
- Guest modifies services if needed, and confirms checkout.
- Orchestrator triggers Payment Processing Agent to process payment.
- Payment Processing Agent generates an electronic receipt and sends it to the Notification Agent.
- Notification Agent sends confirmation to the guest and initiates post-stay engagement.
Characteristics
- • System data
- • Historical data
Benefits
- ✓ Reduces time for Digital Check-Out & Express Departure
- ✓ Improves accuracy
- ✓ Enables automation
Is This Right for You?
50% match
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across multiple industries
- • Moderate expected business value
- • Time to value: 3-6 months
- • (Score based on general applicability - set preferences for personalized matching)
You might benefit from Digital Check-Out & Express Departure if:
- You're experiencing: Manual data entry is time-consuming
- You're experiencing: Process is error-prone
- You're experiencing: Limited visibility into process status
This may not be right for you if:
- Requires human oversight for critical decision points - not fully autonomous
Parent Capability
QSR Digital Ordering & Mobile
Multi-channel digital ordering with mobile app, kiosk, and web achieving 40-70% digital mix and 15-25% higher average tickets.
What to Do Next
Add to Roadmap
Save this function for implementation planning
Related Functions
Metadata
- Function ID
- fn-hosp-guest-digital-checkout