Digital Check-In & Mobile Key
Contactless check-in system with mobile room keys, digital room selection, and automated arrival processing reducing front desk queues and improving guest convenience
Business Outcome
time reduction in the check-in process (from 5-10 minutes to 3-5 minutes).
Complexity:
MediumTime to Value:
3-6 monthsWhy This Matters
What It Is
Contactless check-in system with mobile room keys, digital room selection, and automated arrival processing reducing front desk queues and improving guest convenience
Current State vs Future State Comparison
Current State
(Traditional)- Guest makes a reservation via the hotel website or app.
- Upon arrival, the guest receives a notification to check-in digitally.
- Guest selects their room from available options on the app.
- The system processes the check-in and generates a mobile key.
- The mobile key is sent to the guest's smartphone via the app.
- Guest arrives at the hotel and uses the mobile key to unlock their room door.
- Optional: Guest can provide feedback through the app after check-in.
Characteristics
- • Mobile App (e.g., Marriott Bonvoy, Hilton Honors)
- • Property Management System (PMS)
- • Customer Relationship Management (CRM) software
- • Cloud-based key management systems
- • Email notifications
Pain Points
- ⚠ Manual data entry is time-consuming
- ⚠ Process is error-prone
- ⚠ Limited visibility into process status
- ⚠ Dependence on guest smartphones and battery life
- ⚠ Potential for system outages affecting check-in
- ⚠ Not all guests are comfortable with technology
- ⚠ Limited integration with legacy systems in some hotels
Future State
(Agentic)- Guest makes a reservation via the hotel website or app.
- Upon arrival, the orchestrator triggers the Check-In Agent to notify the guest for digital check-in.
- The Check-In Agent presents available room options through the app.
- Guest selects a room, and the Check-In Agent processes the request.
- The Mobile Key Agent generates a mobile key and sends it to the guest's smartphone.
- The Notification Agent sends a confirmation of the mobile key delivery.
- Guest arrives at the hotel and uses the mobile key to unlock their room door.
- The User Experience Agent collects feedback through the app after check-in.
Characteristics
- • System data
- • Historical data
Benefits
- ✓ Reduces time for Digital Check-In & Mobile Key
- ✓ Improves accuracy
- ✓ Enables automation
Is This Right for You?
50% match
This score is based on general applicability (industry fit, implementation complexity, and ROI potential). Use the Preferences button above to set your industry, role, and company profile for personalized matching.
Why this score:
- • Applicable across multiple industries
- • Moderate expected business value
- • Time to value: 3-6 months
- • (Score based on general applicability - set preferences for personalized matching)
You might benefit from Digital Check-In & Mobile Key if:
- You're experiencing: Manual data entry is time-consuming
- You're experiencing: Process is error-prone
- You're experiencing: Limited visibility into process status
This may not be right for you if:
- Requires human oversight for critical decision points - not fully autonomous
Parent Capability
QSR Digital Ordering & Mobile
Multi-channel digital ordering with mobile app, kiosk, and web achieving 40-70% digital mix and 15-25% higher average tickets.
What to Do Next
Add to Roadmap
Save this function for implementation planning
Related Functions
Metadata
- Function ID
- fn-hosp-guest-digital-checkin